Refund policy

If your jewelry is not right for you, contact us within 30 days of delivery to request a return or exchange.

Eligibility and how to return

Items should be unworn and unused, in their original condition, with any tags and packaging supplied. Please provide your order number and the reason for your request. Contact us before sending anything back; we will provide return instructions and a prepaid label for eligible returns and exchanges. We cover the return shipping cost for all eligible returns and exchanges.

Damaged, defective or incorrect items

Please inspect your order upon arrival and contact us if an item is damaged, defective or incorrect. Include your order number and, where possible, photographs so we can assess the issue and arrange an appropriate solution.

Exchanges and refunds

Exchanges are subject to availability. Once we receive and inspect a return, we will notify you of the outcome. Approved refunds are issued to the original payment method; your bank or payment provider may need additional time to post the funds. Contact us if you have questions about the status of a refund.

Nothing in this policy limits your rights under applicable consumer protection law.

Contact us

21K Jewelry
3923 17 Mile Rd, Sterling Heights, MI 48310
Phone: +1 586-883-9147
Email: info@21kjewelrymi.com
Hours: Monday–Saturday 10:00 a.m.–7:00 p.m.; Sunday closed (Eastern Time)
We respond within 24–48 hours.